New Onboarding Experience
Project: Design a new onboarding process for users
Goal: To streamlines user adoption, reduces friction, and boosts overall satisfaction with the chat management software.
Role: UX/UI designer
Tool Used: Figma
Duration: Aug 2023
![Group 481925.png](https://static.wixstatic.com/media/f85d1b_9d7a73df97bd41118d4b15998a314cc4~mv2.png/v1/fill/w_719,h_394,al_c,lg_1,q_85,enc_avif,quality_auto/Group%20481925.png)
Problems 🔥
Users often struggle to differentiate between the current login and signup pages, leading to confusion and drop-offs in usage.
![6844399.jpg](https://static.wixstatic.com/media/f85d1b_70f0fee964864854a531919c09709da4~mv2.jpg/v1/fill/w_270,h_270,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/6844399.jpg)
![Screenshot 2566-07-20 at 19.12 1.png](https://static.wixstatic.com/media/f85d1b_935cea3311864327b7bce24ac5a8217e~mv2.png/v1/fill/w_484,h_242,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Screenshot%202566-07-20%20at%2019_12%201.png)
![Screenshot 2566-07-20 at 19.11 1.png](https://static.wixstatic.com/media/f85d1b_87de09008c8046b8a68eb748eb3df424~mv2.png/v1/fill/w_482,h_242,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Screenshot%202566-07-20%20at%2019_11%201.png)
The current design's lack of differentiation is causing user frustration.
![Screen 1024_768.png](https://static.wixstatic.com/media/f85d1b_732df44ff11d4c3d97ddbfc7722b7f04~mv2.png/v1/fill/w_450,h_338,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Screen%201024_768.png)
![Screen 1024_768.png](https://static.wixstatic.com/media/f85d1b_9e71b6ddbe1c410ea66786682502278e~mv2.png/v1/fill/w_450,h_338,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Screen%201024_768.png)
The new design enhances user understanding of the page's purpose, leading to an improved signup rate.
![Screen 1024_768.png](https://static.wixstatic.com/media/f85d1b_b55eb6239ba4440fa08a7d25ad9d23a4~mv2.png/v1/fill/w_450,h_338,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Screen%201024_768.png)
![Screen 1024_768.png](https://static.wixstatic.com/media/f85d1b_79d05ade21f7496f946404cdd5bb5cbc~mv2.png/v1/fill/w_450,h_338,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Screen%201024_768.png)
![OD_3.0 Create account success by email.png](https://static.wixstatic.com/media/f85d1b_9d152109a8d7496b8817cbb9acd63552~mv2.png/v1/fill/w_450,h_338,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/OD_3_0%20Create%20account%20success%20by%20email.png)
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On the signup page, I included visual steps to help users better understand the process.
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I improved the UX writing to ensure clearer communication.
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In addition to UI changes, I introduced a help button to provide users with more information, thereby reducing the workload of the customer service team.
Results 😇
Following the August 2023 update, there was a 40% increase in the number of users who completed the sign-up process, and a notable decrease in the number of users seeking assistance from the customer service team.